Delivery & Returns
Delivery charges differ depending on the size and weight of the order. Please view the delivery information on each listing to see delivery prices and dispatch times for certain products. Delivery charges can be combined for multi-item purchases. To view total shipping charges, please add all items to your basket and view the 'your order' tab. The delivery charge will show after selecting your delivery destination.
Katie L Thompson Designs will always try to meet stated delivery times but on rare occasions this may not be possible. Delivery is dependent on a third party courier. Any delays incurred by the courier cannot be predicted or controlled.
Katie L Thompson Designs does not accept returns, refunds or exchanges. This is because every item is made to order especially for you.
When you place your order, you have the choice to set a separate delivery address to your billing address. If you wish to change your address after the order has been placed please contact us. Please note after your order has been placed it may not be possible for these changes to be made. Orders which do not arrive due to the customer filling their address in incorrectly will not be refunded, replaced or exchanged.
Orders are sent as untracked via Royal Mail to keep postage prices to a minimum but proof of postage is always retained. UK orders are sent via first class post. Please allow five working days for orders to Europe and seven workings days to places outside Europe after your order has been marked as shipped. Orders over £20 may be sent as tracked and signed for. Larger orders may be sent in more than one parcel.