Terms & Conditions
By placing an order you are agreeing to the terms and conditions stated below.
Excess delivery charges will be refunded within 7 working days. All transit times are based around working days (Mon-Fri) and do not include weekends or bank holidays. Katie L Thompson Designs cannot guarantee to deliver products at a certain time on a particular date. On occasion delays may be caused by the courier company, this is beyond my control. Orders which experience delays or are lost in transit due to incorrect shipping details being left at checkout will not be reimbursed. For more information on delivery please see the Delivery Information link at the bottom of the page.
Items cannot be returned, refunded or exchanged. Once you place an order, ordered products are made especially for you, therefore it is not possible for these products to be sent back.
Please always double check your order and personal details. Orders which do not arrive due to incorrect delivery details being submitted are not eligible for refund or replacement. If you order the wrong item by mistake you are not eligible for a refund or exchange.
An order confirmation will be sent when your order is received. Please be aware that these emails are not sent out automatically and so may take a few hours to show in your email.
If you need to cancel your order for any reason please use the contact form at the bottom of the page to make contact as soon as possible. If your order has already been put into work you will not be able to cancel the order.
By agreeing to these terms and conditions, you are also agreeing to all other terms and conditions mentioned on separate pages of this website. Please make sure you read all the information carefully.
Returns, Refunds and Exchanges
Completing Your Order